立体作品を中心に制作・発表しています - tomooyamaji.com
 

How to Order

On this page, the followings are explained.
Please read through this page before your order application.




Price Inquiry

For price of the art work indicated "Price Inquiry", please contact us via email.
For the works sold via third parties (e.g. art galleries), payment method and shipping fee etc. may vary from the information on this page.



Ordering Method (by Email)

We accept the order application via email only. Please send us the email with the reqired information below.



Email Address
tomyam@tomooyamaji.com

Information Required for Order Application
(Please copy and paste the text below in your email)



Payment Methods


Bank Transfer      PayPal

Payment
Methods
Description Customer
Address
Within
Japan
Outside
Japan
Payment
in
Advance
Bank Transfer Bank transfer is available for the customers residing within Japan only.
Please note that all bank transfer fee and transaction fee shall be paid by the customer.
Available NOT
available
Credit Card
(via PayPal)
Various credit cards are available through PayPal without creating a PayPal account. Please note that PayPal fee will be charged.
PayPal website
Available Available


Breakdown on Amount Billed

Breakdown on amount billed varies depending on the billing address and the payment method.


Billing
Address
Payment
Method
Breakdown on Amount Billed
Within
Japan
Bank Transfer Artwork Price (incl. 8% tax) + JPY 1,000 (Shipping Fee)
Credit Card
(via PayPal)
{Artwork Price (incl. 8% tax) + JPY 1,000 (Shipping Fee)} x 1.036 (PayPal Fee)
Outside
Japan
Credit Card
(via PayPal)
{Artwork Price (incl. 8% tax) - 8% Tax + EMS Shipping Fee} x 1.039 (PayPal Fee)

Customs, Duties and Taxes
Please note that customs, duties and taxes in the destination country (i.e. customs clearance fee, import taxes etc.) would be borne by you. We have no control over these charges.



Consumption Tax (Domestic Tax in Japan)

Billing Address within Japan
Consumption tax will be charged to the customer irrespective of the shipping address.

Billing Address outside Japan (International Billing)
Consumption tax will NOT be charged to the customer irrespective of the shipping address.



Due Date of Payment / Expiry Date of Orders

We will prepare the shipment of your ordered work and send you email titled as below. Amount billed and its breakdown are shown in this email.

  • If you specified Bank Transfer: "Information for Payment"
  • If you specified PayPal: "Tomoo Yamaji is requesting payment from you."

Due date of payment is 7 days after the issuance date of the email above. Please make payment by the due date or your order will be canceled.


Shipping within Japan

  • All works are shipped with an uniform shipping fee of JPY 1,000 (incl. 8% tax).
  • Your package will be delivered by Takkyubin service provider "YAMATO TRANSPORT Co., Ltd." primarily.


Shipping outside Japan

  • Your package will be delivered by "EMS(Express Mail Service)" handled by "JAPAN POST SERVICE Co., Ltd." primarily.
  • The shipping fee of EMS is calculated according to the weight and destination of the package.
  • We will inform you the shipping fee when we quote for the inquired item or when we request you the payment for your order.
  • Track & Trace Service is available for your package on the website of JAPAN POST SERVICE Co., Ltd. Please click here to see the page.
  • Tracking No. (EMS Item No.) for your package is provided in the "Shipment Advice" email.
  • Please note that customs, duties and taxes in the destination country (i.e. customs clearance fee, import taxes etc.) would be borne by you. We have no control over these charges.

EMS Shipping Fee (Abstract)

Zones Zone 1 Zone 2 Zone 3
Weight of
Package
Asia North America
Central America
Oceania
Middle East
Caribbean
Europe South America
Africa
Up to 300g JPY 900 JPY 1,200 JPY 1,500 JPY 1,700
Up to 500g JPY 1,100 JPY 1,500 JPY 1,800 JPY 2,100
Up to 600g JPY 1,240 JPY 1,680 JPY 2,000 JPY 2,440
Up to 700g JPY 1,380 JPY 1,860 JPY 2,200 JPY 2,780
Up to 800g JPY 1,520 JPY 2,040 JPY 2,400 JPY 3,120
Up to 900g JPY 1,660 JPY 2,220 JPY 2,600 JPY 3,460
Up to 1,000g JPY 1,800 JPY 2,400 JPY 2,800 JPY 3,800
Up to 1,250g JPY 2,100 JPY 2,800 JPY 3,250 JPY 4,600
Up to 1,500g JPY 2,400 JPY 3,200 JPY 3,700 JPY 5,400
Up to 1,750g JPY 2,700 JPY 3,600 JPY 4,150 JPY 6,200
Up to 2,000g JPY 3,000 JPY 4,000 JPY 4,600 JPY 7,000
Up to 2,500g JPY 3,500 JPY 4,700 JPY 5,400 JPY 8,500
Up to 3,000g JPY 4,000 JPY 5,400 JPY 6,200 JPY 10,000
Up to 3,500g JPY 4,500 JPY 6,100 JPY 7,000 JPY 11,500
Up to 4,000g JPY 5,000 JPY 6,800 JPY 7,800 JPY 13,000
Up to 4,500g JPY 5,500 JPY 7,500 JPY 8,600 JPY 14,500
Up to 5,000g JPY 6,000 JPY 8,200 JPY 9,400 JPY 16,000



Returns

Return Policy
We accept the returns and refunds only for the incorrect/defective work caused by us. We will not accept the returns and refunds for any other reasons.
If you received the incorrect or defective work, please contact us via email first before sending it back to us. In case it is confirmed that the error was caused by us then we will replace it with the correct one.

Process for Returns
Please contact us via email within 7 days from the date of delivery, before sending it back to us. We will send you back instruction email with the information on process for returns. Please read it through and follow the instruction.

Cost Incurred by Returns
In case it is confirmed that the error was caused by us, then we will cover the shipping cost for return trip of the work. However please note that we cannot cover customs clearance fee and import taxes etc. when you receive the package.



Parts Missing

When you receive the package, please check the contents first. In case there is any missing parts, please contact us via email. Please identify missing parts and provide the information in your email. Attachment of some photos may be helpful for us to clarify the situation. After receiving your email, we will send you the missing parts at our cost.



Cancellation of Order

Cancellation Process
We will cancel your order only if we receive your cancellation request before your payment.
We will not accept the cancellation request after your payment.

Cancellation Fee
There will be no cancellation fee.



Issuance of Receipt

Conditions: We issue a receipt only for the case that meets all the following conditions.

  • The payment method you specified is "Payment in Advance" (Bank Transfer or Credit Cards).
  • The name on the billing address and the name of the remitter are the same.

Revenue Stamp: The Japanese law requires "Revenue Stamp" to be put on the receipt by the seller when the sales amount is more than JPY 50,000, regardless of the country of the billing address. Thus we put the revenue stamp on your receipt accordingly.

Name of the Payer: The name on the billing address will be printed as the name of payer on the receipt.